Flood and Fire restoration

When things go wrong you need someone who knows what they are doing. There is a misconception among the public and some water restoration providers that sucking up the water and leaving it to dry is an acceptable practice. This is wrong and potentially very expensive and dangerous!  A professional Water Damage Restoration Technician knows this is incorrect. It is the worst thing for your carpet and other valuable contents and ultimately a potential hazard to your health.
There is an International standard known as the S500 which provides the rules and regulations for restoring water damaged property. In our opinion the most important reason the standard exists is to educate and regulate the industry because of the high risk of permanent damage and serious health risks associated with an inappropriate restoration process.  In essence, it is there to protect you.  IICRC are an internationally recognised industry body representing best practice. The IICRC trains people in our industry -the standards. Wow technicians undergo the IICRC Water Damage Restoration course.
Your local WOW technician will:
Make it safe. Electricity is at highest consideration as well as water createing slip hazards, lifted carpet creates trip hazards and contaminated or mouldy carpet can make you sick.
Categorise the Loss. There are 3 categories for water damage. How it is categorised, by a IICRC technician & determine how the situation will be remedied.
Calculate the time and equipment needed to restore the carpet in the appropriate safe time frame.
Decide the appropriate type of drying method.
Proceed with the restoration in a safe and professional way.

Unfortunately the potential for permanent damage to your carpet and other contents is great and not always immediately apparent. Additionally bacteria, mould and other nasties grow in the “sweating” underlay and sub floor causing a terrible smell and a considerable health hazard if left unchecked. In most cases this secondary damage sets in just after you think you got away with the cheap option.
These problems are avoided when the job is done properly. With the hire of drying equipment including dehumidifiers and air movers over 3 to 4 days and several hours of labour ensures correct drying procedure. This is why we always recommend our clients have good Building and Contents insurance.
Building and Contents insurance is relatively inexpensive and in most cases covers you for the other damage the water can do such as the damage to your ceiling, walls and other belongings. This extensive damage is common when for example a pipe bursts in your roof. In these instances the damage can run into the tens of thousands. We are not insurance professionals so please seek the advice of an Insurance Professional prior to making any decisions and remember just like Water Damage Restoration Technicians, not all policies are equal.

Carpet Cleaning

Here at WOW we are carpet cleaning and stain removal experts. We have developed an effective carpet cleaning service incorporating our own exclusive cleaning and stain removal products. more info

Upholstery Care

WOW upholstery cleaning and protection service incorporating our exclusive stain removal products is the ultimate way to keep your upholstery clean, protected and stain free. more info

Stain Removal

At WOW we have developed our own exclusive carpet, rug and upholstery steam cleaning and stain removal products. more info

Fabric Protection

Fabric protection works by creating an invisible and powerful barrier around each and every fibre to keep dirt, dust and liquids from getting in. more info

Odour Removal

Here at Wow we have formulated our own exclusive and effective treatment for this type of odour and stain. more info

Flood & Fire Protection

When things go wrong you need someone who knows what they are doing. There is a misconception among the public and some water restoration providers that sucking up the water and leaving it to dry is an acceptable practice. more info

Insurance Work

WOW Carpet Cleaning here in the Hawke’s Bay handle many claims for a number of customers affected by carpet and structural accidents around the home. more info

Our Locations

We cover the whole Hawkes Bay region, in particular, Napier, Hastings, Havelock North, Taradale, Clive, Waipukurau, Waipawa.
more info


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